Cancellation & Refunds
Every piece is made only for you. This policy keeps things fair for both of us if plans change.
Last updated: 3 November 2026Because each Kalakosh artwork is created to order around your story, refunds depend on how far your commission has progressed. This policy forms part of our Terms & Conditions.
Before work starts
Full refund of your advance.
After work begins
The 50% advance is non-refundable.
After final approval
Cannot be cancelled; the balance is due.
Damaged in transit
We repair, recreate or refund. Report within 48 hours.
01Cancelling before work starts
If you cancel before we begin your sketch, concept or consultation, we will refund your advance in full.
02Cancelling after work has started
Once we have started work, such as sketching, preparing the concept, sourcing materials or holding your Intuitive Art consultation, the 50% advance is non-refundable. It covers the time and materials already put into your artwork.
03After the final artwork is approved
Once you have approved the finished artwork, the commission cannot be cancelled and the balance payment is due. The artwork is yours, whether you choose delivery or collection.
04Returns and exchanges
As every artwork is original and made to order, we do not accept returns or exchanges. That is why we share sketches and previews and include two rounds of revisions, so you can be confident in the piece before it is finished.
Natural handmade variation in colour, texture and brushwork is not a defect.
05If the artwork arrives damaged
Please report any damage within 48 hours of delivery, with photos, as explained in our Shipping & Delivery. Depending on the damage, we will repair the artwork, recreate it, or refund the amount you paid for it.
06If something doesn't match what you approved
If the finished artwork is clearly different from the concept you approved, contact us within 48 hours of receiving it. We will work with you to put it right.
07If we cancel or are delayed
If we are unable to complete your commission for any reason, we will refund everything you have paid.
If, for reasons on our side, your artwork is not ready more than 14 days after the confirmed completion date, and we have not agreed a new date with you, you may cancel and receive a full refund of your advance.
08How refunds are paid
Approved refunds are paid to your original payment method, or by bank transfer, within 7 to 10 working days. We will confirm by email or WhatsApp when it has been sent.
09How to request a cancellation
Message us on WhatsApp at +91 88790 17424 or email kalakoshstudio@gmail.com with your name and the date you booked your commission. We will reply within 2 working days.
Questions about this policy?
Write to us at kalakoshstudio@gmail.com or message us on WhatsApp. We're happy to help.