Shipping & Delivery

01Where we ship

We ship across India through trusted courier partners. International shipping is available on request; see the section below.

02When your artwork is dispatched

Your artwork is dispatched within 2 to 4 working days after it is complete, you have approved the final piece, and the balance payment has been received.

We share the courier name and tracking details by WhatsApp or email on the day of dispatch.

03Delivery times

Most orders arrive within 5 to 10 working days of dispatch, depending on your location. Remote areas and the north-east may take a little longer. These are estimates; courier delays, weather and public holidays are outside our control.

If you need your artwork by a particular date, such as a birthday or wedding, tell us when you enquire so we can plan the timeline with you.

04Shipping charges

Shipping is charged at actual cost, based on the size and weight of the artwork, your location and the packaging needed. The exact amount is shown in your quote or confirmed before the final payment, so there are no surprises.

05How we pack your artwork

• Works on paper are shipped flat between rigid boards, or rolled in a sturdy tube where suitable.
• Scrolls are rolled and shipped in a protective tube.
• Canvases and framed pieces are wrapped, protected at the corners and boxed.

Special packaging, wooden crates or transit insurance can be arranged on request at extra cost.

06Collecting from the studio

You are welcome to collect your artwork from our studio in Sion, Mumbai, free of charge. Collection is by appointment; message us to arrange a time.

07Framing and installation

Framing and installation are not included unless your quote says so. We are happy to recommend framing that suits your artwork and space, and to quote for it.

08Delivery address

Please check that your delivery address and phone number are correct and complete. If a parcel is returned because the address was wrong or nobody was available after repeated attempts, re-delivery charges will apply.

09Damage in transit

We pack every piece carefully, but if your artwork arrives damaged:

• Report it within 48 hours of delivery by WhatsApp or email.
• Send clear photos of the outer packaging, the inner packing and the damage.
• Keep all packaging until the matter is resolved, as the courier may need to inspect it.

We will review the issue and, depending on the damage, repair the artwork, recreate it, or offer a refund, as explained in our Cancellation & Refunds. Visible damage to the outer box is best noted with the courier at the time of delivery.

10International orders

International shipping is arranged case by case. Delivery times are longer, and customs duties, import taxes and local charges are paid by the recipient. Message us with your country and city and we will share options and costs.